Promax Virtual Experience


Virtual Experience

How do I know if I’m logged in?

When you look at the top of your schedule there will be a little graphic of a ticket. If you do not see this, you will have to log-in using the processes detailed below.

How do I know if I'm logged in?

How do I join a session?

  1. On the Schedule Page, select a session and click the “Broadcast” button under the session-title.
  2. If you haven’t already, you’ll be required to “Login” with the email address used to register your ticket.
    [Don’t know the email address? Contact us.]
  3. How do I join a session?
  4. Once you click “Login” a new page will open asking for the email address used to register your ticket.
  5. Lets Get Started
  6. From there, click on the link that you get in your email and you will automatically be logged in. NOTE: Your ticket only allows access for one viewer to log-in. If you share the email with anyone else, they will takeover viewing privileges, locking you out of the system.

Will the Virtual Experience Sessions be recorded?

Yes, most sessions are being recorded. Some may be available as soon as the session ends and others may take until the end of the day. The Ask Me Anything sessions may not be available on-demand.

Already tried logging in, but still having issues?

We’d recommend clearing your cache and history and then trying again.

Attendee Troubleshooting Guide

What are the system requirements to join a session?

You can check if your system can use the Promax Virtual Experience with our Quick Tech Check.

  • Windows 7 and above, running Chrome, Firefox, or Edge. Internet Explorer is not supported
  • MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
  • iPhone 5S or later, running iOS 11 and up
  • Android 4.0 or later, running Chrome

Please note, additional devices may successfully connect, but are not officially supported.

The sound is coming out of a different device than I want - what can I do?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones, and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

The output device I want to use isn't showing up - how can I fix this?

First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones or toggling bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker 🔊 icon on the bottom right of your screen, and you'll be able to change the output device. On a Mac, visit System Preferences > Sound to choose your output devices.

My devices are connected properly, but I can't hear anything!

For general issues, contact For technical issues, contact With issues regarding Braindate, go to and talk to one of the Braindate concierges.

General Questions

What is the Promax Virtual Experience?

Promax is the world's leading annual entertainment marketing and design event, bringing together the top creative, brand, and strategic teams in media and entertainment to explore new strategies, network, and showcase the greatest campaigns in entertainment marketing.

What is Promax?

Promax is the global association for entertainment marketing professionals. We celebrate excellence, drive talent and industry development, and connect people. Since 1956 our members have harnessed passionate fandom to drive bottom-line results and build the world's biggest media brands.

What does the name Promax mean?

It's a loose acronym for Promotion marketing executives.

Who can attend Promax 2020?

Anyone 18 or older with a valid 2020 Promax membership is welcome to attend the virtual experience. To join Promax as a new member or renew your existing membership, please visit our membership page or contact

Where is Promax 2020?

Promax 2020 was originally scheduled to be in downtown Los Angeles at the JW Marriott at L.A. Live hotel. Due to the impact of the COVID-19 health crisis, we are now holding Promax 2020 as a virtual experience.

How does Promax 2020 going virtual impact my registration?

If you have already purchased your pass for the 2020 Promax Conference, your registration is valid for the complete digital experience. As a non-profit organization, your registration fee goes directly back into the association, towards content, programs, career development opportunities along with supporting Promax’s year-round planning of events and offerings. As such, refunds are based on our attendee policy. You are welcome to transfer your registration to 2021. NOTE: You must let us know by JUNE 23, 2020, how you'd like us to handle your registration. Please contact for more information.

What will be offered during the Promax Virtual Experience?

We are in the process of finalizing the content schedule, but you can expect the same level of engaging sessions, conversations and insights that you enjoy at our annual Virtual Experiences, along with exciting new offerings like our virtual masterclasses, private “Ask Me Anything” sessions with industry leaders, networking hours, and a whole lot more. Click here to receive more information as soon as it’s available.

What about the Awards Show?

Honoring and celebrating the work and our community is more than just a party. Teams are working harder than ever before under these challenging circumstances. We are committed to honoring you, your teams and all of the amazing work from the last year. That’s why we are extending our deadlines for submissions until September 10, 2020, and are pushing to plan an awards celebration in early December. Stay tuned for more information.

When is the Promax Virtual Experience?

The Promax Virtual Experience will be held July 7, 8, and 9 with additions sessions throughout the year.

When and where can I pick up my Promax 2020 badge?

As we are transitioning to a virtual experience, your digital ticket is now your access to the full schedule. We will be announcing the official agenda soon.

How can I purchase a pass?

You can visit the Promax Virtual Experience landing page to register.

Can I order my pass now and pay for it later?

Yes, you may purchase your pass via invoice. You will be able to attend the virtual experience provided that you pay your invoice prior to the beginning of the virtual experience. Promax reserves the right to refuse access to anyone who has an outstanding balance on a virtual experience invoice.

Can I buy a pass now and choose the name of the person who will use it later?

We require that all passes be attributed to an attendee at the time of purchase. If you would like to purchase a pass but have not yet determined who will use it, please contact Aurelio Farrell at for further assistance.

Can I transfer my pass to another person?

Please refer to the Attendee policies.

How can I get a letter of invitation for a visa?

Please refer to the Attendee policies.

Are there any discounts for groups?

Yes, please contact for more information about group discounts.To qualify for discount pricing all registration must be submitted at the time of submission.

How can I pay for Promax 2020?

All registration fees for Promax 2020 are in USD $. The following forms of payment accepted: a valid major credit card (American Express, Discover, MasterCard, or Visa). We also accept payment via invoice. All fees must be received prior to the event or paid onsite before a badge will be issued. Please contact for more information.

Will I receive confirmation of my virtual experience registration?

Yes, after you register online, you will receive an automated email confirming your registration. If you don't receive your confirmation email, please contact so we can send you another confirmation email.

If I cannot attend Promax 2020, will you refund my payment?

Please refer to the Attendee policies.

Can I suggest a speaker for the virtual experience?

We are no longer accepting submissions for speakers at the Promax Virtual Experience. Please contact to discuss future Promax speaker and session opportunities.

When will the speaker schedule be published?

We are working on finalizing the updated schedule now. Please check back soon.

I'm interested in volunteering at Promax 2020, how can I apply?

We do not currently offer any volunteer opportunities at Promax 2020.

How do I become a sponsor and exhibit at Promax 2020?

Please contact David Tilove at for further information on sponsor and exhibitor opportunities at Promax 2020.

I won a Promax Award! How do I order a statue?

Congratulations! Please contact for further assistance.

Where can I find the virtual experience schedule?

We are working on finalizing the updated schedule now. Please check back soon.

What is Promax’s overall policy on accessibility?

Promax welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations to enable equitable participation at Promax 2020.

I am a member of the press? May I apply for a press pass?

Promax invites working journalists representing accredited media outlets to apply for credentials to cover our Virtual Experiences. Qualifications of all media outlets will be determined by Promax, and the association reserves the right to revoke credentials at any time. Press credentials do not guarantee admission to all sessions, programs, events, and parties associated with a Virtual Experience.

Employees of media outlets who do not work in an editorial capacity will not qualify for a press credential including: Art Directors, Graphic Designers, Publishers, Managers, Marketing, PR, Sales, and Senior Level Managerial staff.

Employees of creative agencies engaged in blogging to promote their company’s work, clients, and activities will not qualify for a press credential.

Publicists and personal representatives of confirmed speakers at a Promax Virtual Experience should speak with their contact on the Speaker Management Team to discuss admission to the Virtual Experience.

To apply for a press credential: please email with the following:

  • A bylined entertainment marketing and design-related article from your publication written by you and published within the past three months (the copy must clearly show the name of the publication and your byline).
  • Freelance journalists: please also send a letter from your editor on publication letterhead stating that you will be attending a Promax Virtual Experience on assignment.

Does Promax have a code of conduct for the event?

Yes, you can find the code of conduct with our Attendee policies.

What is the Promax photo and video policy for Virtual Experiences?

Notice of Filming and Photography Promax International/BPME sometimes d.b.a. Promax, PromaxBDA, or Promax/BDA (“Promax”) reserves the right to broadcast and transmit recorded content via TV, satellite, cable, internet, and any other means of distribution. Promax also reserves the right to capture photographic images and video footage during the Virtual Experience and all associated events and use them for promotional purposes. By entering the Virtual Experience venues, including the main session site, and all official party and networking sites, you agree to be filmed, photographed and recorded. You also agree that all material captured by Promax may be used by Promax and its partners for promotional purposes, worldwide, without any further consent, and without any compensation.

I have specific questions that are not addressed here. Who can help me?

For further questions, email